Interpreting that keeps claims moving

When an injured worker does not speak English, every step of the claim depends on an interpreter: the first clinic visit, the physical therapy schedule, the QME or AME evaluation, the deposition, and the hearing. A no-show or an unqualified interpreter means a rescheduled appointment, extended disability, and higher costs.

Adjusters, nurse case managers, and attorneys also need interpreters who understand the vocabulary of the system, from body-part diagrams and work restrictions to apportionment and permanent disability, and who know how to bill correctly under the fee schedule.

California's workers' compensation system gives injured workers the right to an interpreter at medical treatment, medical-legal evaluations, depositions, and Workers' Compensation Appeals Board proceedings when they do not proficiently speak or understand English. Interpreters used in these settings are expected to be certified, or provisionally certified where a certified interpreter is not available, under the Labor Code and Division of Workers' Compensation regulations.

Interpreter services are reimbursed under the official interpreter fee schedule, which requires proper documentation of the assignment, the interpreter's certification, and the party who requested the service. Our invoices are prepared to those requirements to reduce billing questions and delays.

Medical information exchanged during a claim is protected health information. Our interpreters are HIPAA-trained, and every linguist works as an impartial third party under a code of ethics that requires confidentiality and accuracy.