Question 1

How is interpreting priced?

Accepted Answer

Interpreting is typically billed by time, with rates that vary by language, mode (on-site, phone, or video), setting, and how much notice we receive. On-site assignments may include a minimum booking and travel where applicable. Your written quote spells everything out before you confirm, and there are no hidden fees.

Question 2

How is translation priced?

Accepted Answer

Translation is usually quoted per word or per page, depending on the document, with additional line items for certification, desktop publishing, or rush delivery when they apply. Send us the file and we will return a firm, itemized quote at no cost.

Question 3

Do you charge extra for rush or after-hours service?

Accepted Answer

Rush and after-hours requests may carry a premium because they take priority over scheduled work, and we will always tell you the rate before you confirm. Phone and video interpreting is available 24/7, so urgent needs can often be met without an on-site rush fee.

Question 4

What is your cancellation policy?

Accepted Answer

Cancellation terms are stated on your booking confirmation and depend on the type of assignment and how far in advance you cancel. Because interpreters reserve their time for you, late cancellations may be billable. Let your coordinator know as early as possible if plans change and we will do our best to reschedule instead.

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